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return policy

Do I have to pay shipping for my return items?

Yes, you will be responsible for getting the item back to us, but any exchange items sent back to you will be sent for free.


When I request an exchange, will the item be held for me?

When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our office will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.


How can I check my return status?

You will be emailed when your returned item arrives at our office.

We will notify you again (within 7 business days) when your return or exchange has been completed.

Please contact Customer Service for further information about your return.


How long will it take for my return to be processed?

Once we have received your return at our warehouse, it should take approximately 7 business days to complete.


Can I receive a refund if I return an item?

Yes, but only if your return request is made within 14 days of your original order.

Sale items are NOT eligible for refunds.


Can I return underwear or a bathing suit?

No. Sew it all does not accept bathing suits or underwear returns.

The only exception will be for shrink wrapped items that have the packaging intact and unopened.

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